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Script, Objections, and Call Handling
3 Office / Script, Objections, and Call Handling
Office Resources ↓
SEO Page Audit Prompt Generator
How To
How to Create a GMB (Google My Business) Post
How To Track $25 Camera Promotion
How To Take Payments
Local Service Ads Messaging
Quote Converting
How to Fill Cancellations and Openings: Step-by-Step Guide
How To: CHIIRP
3 Office / Jobber and Scheduling
3 Office / Phones and Sonar
3 Office / Plumbers and Service Area
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Call Tracker
Non-Booking Call Tracker
If you’re getting the booking, fill out the drop-downs on Jobber.
If not, fill out below:
Name of Dispatcher
<Select Yourself>
Daniel
Debbie Bond
Kelly Adams
Kelly Burke
Krista Mifflin
Natalie Thomson
Sarah T
Sydney Reynolds
Teagan Ritchie
Victoria Holland
Wes Davis
Caller Phone Number
JTP or EP?
John The Plumber
Environmental Plumbing
Prefix on Caller ID (e.g. 1JTP - Barrhaven
Default
1JTP - Barrhaven
1JTP - Carleton Place
1JTP - Kanata
1JTP - Nepean
1JTP - Orleans
1JTP - Ottawa-West
1JTP - Riverside (Main)
1JTP - Rockland
1JTP - Stittsville
1JTP Gloucester -
2JTP - Brockville
2JTP - Kingston (Original)
2JTP - Kingston-Bayridge
2JTP - Kingston-Queen's
3JTP - Downtown Toronto
3JTP - Etobicoke Toronto
3JTP - GTA
3JTP - Mississauga
3JTP - Oakville
3JTP - Oshawa
3JTP - Toronto (York)
3JTP - Whitby/Ajax/Clarington
3JTP Scarborough -
3JTP Toronto Don Mills -
3JTP Toronto Richmond -
3JTP Vaughan -
4JTP - Burlington
4JTP - Hamilton
4JTP - Hamilton Crown Point East
5JTP - Niagara Falls
5JTP - St. Catharine's
Backwater Valve Promo callqueue - Call Back Queue
CHIRP
Dan's Direct Quote #
Debbie #
Environmental Waterproofing
Hot Water Tank Promo
JTP Kitchener
JTP London
Number to be used for promotional mail-outs
Ottawa Septic Systems
Yelp Ads
Day of Week
<Select>
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Time of Day
<Select>
7AM-9AM
9AM-11AM
11AM-1PM
1PM-3PM
3PM-5PM
5PM-7PM
7PM-9PM
9PM-11PM
11PM-7AM
Service Area
<Select>
Ottawa Team
Kingston Team
Toronto Team
Mississauga Team
Burlington Team
Hamilton Team
St Catharines Team
Other (specify in note)
Call Type
<Select>
Needs A Plumber (but we didn't book it)
Transfer to Kelly
Transfer to someone else
Spam / Marketing
Application / Job
Plumber ETA / Where Is He?
Payment
Appointment Cancellation
Response To Collections
Quote Booking / Question
Job Info (E.g. Has My Part Arrived?)
Can You Have My Plumber Call Me?
Gas / Hot Water (Transfer to Debbie)
Send Invoice
Reschedule Appointment
Complaint
Other
Reason For Not Booked (If Applicable)
<Select>
Assessment or Quote Fee (Transfer to Kelly)
Wants Immediate Service (Transfer to Kelly)
Wants Price Over Phone (Transfer to Kelly)
Needs Evening Availability
Outside Service Area (Please specify in note)
Other (Specify in Note
Reason For Cancellation (If Applicable)
<Select>
Late Plumber
Found Someone Sooner
Got A Price Over Phone From Competitor
Issue Resolved Before Appointment
Other (Please specify in note)
Note
Send