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3 Office / Script, Objections, and Call Handling
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Call Tracker
Time and day is when the call took place – not the time of the appointment.
Name of Dispatcher
<Select Yourself>
Daniel
Kelly Adams
Kelly Burke
Krista Mifflin
Sarah T
Sydney Reynolds
Wes Davis
Caller Phone Number
John The Plumber or EP
Select
John The Plumber
EP
Day of Week
Select
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Time of Day
Select
Morning (12AM-12PM)
Afternoon (12PM-4PM)
Evening (4PM-12AM)
Service Area
Select
Ottawa Team
Kingston Team
Toronto Team
Mississauga Team
Burlington Team
Hamilton Team
St Catharines Team
Other (specify in note)
Call Type
<Select>
Needs A Plumber
Revisit / Warranty
Transfer to someone
Spam / Marketing
Application / Job
Plumber ETA / Where Is He?
Payment
Appointment Cancellation
Response To Collections
Quote Booking / Question
Job Info (E.g. Has My Part Arrived?)
Can You Have My Plumber Call Me?
Gas / Hot Water (Transfer to Debbie)
Send Invoice
Reschedule Appointment
Complaint
Other
Booked or Not Booked? (Needs a Plumber)
Select
Booked
Not Booked =(
Not Applicable
New Customer or Returning Customer? (If Applicable)
Select
New Customer
Returning Customer
Not Applicable
Reason For Not Booked (If Applicable)
<Select>
Assessment or Quote Fee
Wants Immediate Service
Wants Price Over Phone
Needs Evening Availability
Outside Service Area (Please specify in note)
Other (Specify in Note
Reason For Cancellation (If Applicable)
<Select>
Late Plumber
Found Someone Sooner
Got A Price Over Phone From Competitor
Issue Resolved Before Appointment
Other (Please specify in note)
Note
Send